Monthly Archives: August 2019

Recession Bushwa

Posted on August 29, 2019 by asechmentor@gmail.com

Well, the media is all in a lather about an impending recession. Bushwa is a socially acceptable word for bull***. We don’t buy recession talk. We think we might be seeing a slowdown in growth, but that’s it. Our clients … Continue reading →

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Bizarre Customer Service

Posted on August 17, 2019 by asechmentor@gmail.com

Recently, I wrote a customer service blog praising serveral large companies on good or better customer service. Then, there’s Verizon, my cell phone carrier. Used to be that if you were late on a payment, you just called in, let … Continue reading →

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It’s about the people

Posted on August 17, 2019 by asechmentor@gmail.com

I recently took two flights on American Airlines, and it was like a tale of two cities. The first one started with a senior Captain for American, Captain Walzer, playing a drumstick solo on the countertop of the gate counter. … Continue reading →

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Don’t Mess with Success

Posted on August 12, 2019 by asechmentor@gmail.com

Unless you have a better product, have tested and focus grouped it extensively. Case in point: My wife and I like to eat about once a month at the local Olive Garden, which is owned by Darden Restaurants. We nearly … Continue reading →

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We Need the People

Posted on August 7, 2019 by asechmentor@gmail.com

There’s been a lot of commotion about southern border security in the United States, and it seems to us that some new perspectives are needed. Our labor participation rate is about the highest it’s ever been, so businesses are running … Continue reading →

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Don’t Rely Exclusively on Web For Leads

Posted on August 6, 2019 by asechmentor@gmail.com

Something we’ve noticed in calling around to businesses is that they’re leaving their phone numbers off their web sites. This might be a US-only post, but we’d like to know what the situation is in other countries. We know that … Continue reading →

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Larry and Sergei, Watch Your Perceptions

Posted on August 5, 2019 by asechmentor@gmail.com

Recently, it was reported that Larry Page and Sergei Brin, the two chief Googlers, went to the Pentagon to pitch their Artificial Intelligence services. All well and good. However, right after that meeting, they went to Beijing to talk to … Continue reading →

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Mickey D, No QC

Posted on August 4, 2019 by asechmentor@gmail.com

For some reason, maybe people, maybe training, maybe something else, our two local McDonalds have had a QC problem. And it’s usually on my wife’s order, even though I pick the orders up at drive thru. One was missing a … Continue reading →

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Don’t Forget Your Phone Number

Posted on August 2, 2019 by asechmentor@gmail.com

Many companies assume, wrongly, that once they have put up a web site, they’re done with their promotion efforts. Not so. Your company should appear in whatever medium your customers might find you, and with a phone number. If you … Continue reading →

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