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Category Archives: american airlines
Fear and Loathing at American Airlines and the TSA
Well, I didn’t think the time my wife and I had an airliner door closed in our faces (on Delta) on the first leg of a European vacation could be topped, but I think AA has done it. And I’m sorry … Continue reading
Posted in american airlines, ceo, company culture, customer service
Tagged american airlines, doug parker, scott kirby
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