Category Archives: customer service

The Summer of Customer Service

Posted on July 29, 2019 by asechmentor@gmail.com

Well, aside from AOL, that ism giving my partner a hard time setting up another email account. It seems that good customer service is breaking out all over….Arby’s honoring a freebie for messing up a previous order, Relief Factor grandfathering … Continue reading →

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What’s Likely in 2018

Posted on January 4, 2018 by asechmentor@gmail.com

Well, if you’re like us, you’re probably glad 2017 is over. Five months on the binnacle list is enough, thank you. But, it’s on to 2018. What do we see? Continued easing of regulations at the federal level. And at … Continue reading →

Posted in banks, branding, ceo, company culture, customer service, economic policy, Entrepreneurship, eq, Finance, firing, lending, Marketing, Sales, sba, social media, social media marketing, supervision, taxes | Leave a comment

Uber: What You Can Learn

Posted on June 19, 2017 by asechmentor@gmail.com

Well, Uber, to start with, has its founder on leave and most or all of the C-suite has been dismissed from the company by the Board of Directors. Pretty sorry situation, but in hindsight, there are some lessons that could probably … Continue reading →

Posted in allan mulally, company culture, customer service, emotional intelligence, supervision, uber | Leave a comment

Travis, call Alan

Posted on March 15, 2017 by asechmentor@gmail.com

There was an article in the LA Times about how messed up Uber is (not uncommon for a founder-led company), and how Travis Kalanick, the founder is ‘looking for help’, which almost sounded like a psych break was imminent. I … Continue reading →

Posted in alan mullaly, allan mulally, ceo, company culture, customer service, emotional intelligence, Entrepreneurship, travis kalanick, uber | Tagged , , , , | Leave a comment

Puzder. Please.Now

Posted on February 14, 2017 by asechmentor@gmail.com

Apparently some weak knees exist in the Senate regarding the nomination of Andy Puzder to be Labor Secretary. Collins and Murkowski seem to be anti several of Republican cabinet members, because they’re getting paid to be anti. Maybe their union … Continue reading →

Posted in customer service, Entrepreneurship, Franchising | 1 Comment

What Carrier Really Means

Posted on December 2, 2016 by asechmentor@gmail.com

OK, the Donald went to bat for the Carrier workers, and good for all. We can probably expect more of this as managements rebalance balance all of their stakeholder interests. We had sent a tersely worded text to our buddies … Continue reading →

Posted in ceo, company culture, customer service, donald trump, Entrepreneurship, Finance, Hiring, Marketing, trade | Tagged , , , , , , , | Leave a comment

Run the Country Like a Company, Donald

Posted on November 4, 2016 by asechmentor@gmail.com

Enough of the politicians, already. Donald is a breath of fresh air in a fetid swap of political correctness. You’re going into a major turnaround, Donald. The company is loosing money, seriously in debt, sales aren’t growing, and the joint … Continue reading →

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Pass the Mic to Star Employees

Posted on October 27, 2016 by asechmentor@gmail.com

There was a rather unfocused article on getting a thought leader for your brand, and the origin of same, the thought being that if you broaden ownership and ability to innovate to those below the executives, it would be a … Continue reading →

Posted in branding, company culture, customer service, focus groups, guerilla marketing, Marketing, Sales, social media marketing | Leave a comment

3 C’s Can Boost Accountability in Your Workplace

Posted on September 15, 2016 by asechmentor@gmail.com

This is the title of an article that appeared in the online version of Smartbrief recently, and really encapsulates what you need to do to increase the accountability of your people. It all starts with Commitment to the company, and … Continue reading →

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Fear and Loathing at American Airlines and the TSA

Posted on August 31, 2016 by asechmentor@gmail.com

Well, I didn’t think the time my wife and I had an airliner door closed in our faces (on Delta) on the first leg of a European vacation could be topped, but I think AA has done it. And I’m sorry … Continue reading →

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