Recently, I wrote a customer service blog praising serveral large companies on good or better customer service.
Then, there’s Verizon, my cell phone carrier.
Used to be that if you were late on a payment, you just called in, let them know that you were making a payment, how much it was, and maybe the check number.
No digital nonsense. I don’t think all these geniuses realize how insecure the digiital world is.
No threats to turn off your cell service.
I want them to go back to the old method, before some IT consultant probably ‘fixed’ their system.
So, it’s now longer, not customer friendly, and takes more time.
This is NOT PROGRESS!