Category Archives: customer service

How Google’s Rules Can Work In Your Office

Posted on September 15, 2015 by asechmentor@gmail.com

Well, my alma mater, Wharton School, has come up with a useful post that we can reblog. It’s a little unfocused, but that’s why we try to put it into a less than five page format.   My impression is … Continue reading →

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Your Customers Will Tell You About Good Customer Service

Posted on August 14, 2015 by asechmentor@gmail.com

several well known authors take a stab at defining customer service, come up short Continue reading →

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Driving Customer Loyalty

Posted on July 2, 2015 by asechmentor@gmail.com

We all know that customer loyalty is a good thing. After all, you spent money to acquire that customer somewhere in the past, and you’d like to keep him or her. Or, another customer referred said customer to you, and … Continue reading →

Posted in customer service, Entrepreneurship, focus groups, Internet Marketing, Marketing, Sales, social media, social media marketing | Tagged , , , , , , , , | Leave a comment

Bimbo Boo-boos

Posted on May 26, 2015 by asechmentor@gmail.com

No, this isn’t mistakes by ladies of the night. Bimbo Bread, which used to be based in Mexico, has been quietly buying up a lot of old line bakery names, such as Orowheat, Thomas (English muffins), Boboli (pizza flats), Enteman’s … Continue reading →

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Bimbo Customer Service

Posted on May 4, 2015 by asechmentor@gmail.com

Yeah, that’s right: Bimbo Customer Service, or what passes for customer service. There is  Bimbo Baking Company, which bought Orowheat Baking Company of San Francisco, which makes my favorite bread, Honey Wheat Berry. Now, this is the bread on which … Continue reading →

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4 Keys to Finding Hidden Leaders in Your Organization

Posted on March 14, 2015 by asechmentor@gmail.com

There are hidden leaders in your organization; you just have to spot them and take a chance. Here are the qualities to look for. Continue reading →

Posted in ceo, customer service, firing, Hiring | Leave a comment

Hero to Zero

Posted on October 14, 2014 by asechmentor@gmail.com

We are looking for a small video camera to record Solutions Forum meetings and do courses for the School. So, we trucked over to Best Buy, and looked around, examined specs and settled on a GoPro Hero….flashy packaging, well known … Continue reading →

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Customer Service Hits and Misses

Posted on July 15, 2014 by asechmentor@gmail.com

In today’s business world, if you don’t provide excellent customer service, one of your competitors will, and you’ll find  your company’s products and services in ‘commodity hell’, which is aptly named. Recently, we’ve encountered a couple of customer service hits … Continue reading →

Posted in customer service, Entrepreneurship, guerilla marketing, Internet Marketing, Marketing | 204 Comments