Tag Archives: wharton school

Why Marketing Is So Hard

This was a post that appeared in the Inbound Hub area of Hubspot, and it had some useful metrics to appraise your marketing program: But, the article didn’t do anything to suggest what you could do about these distressing stats, … Continue reading

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Quantifying the Value of Customer Service

Every company should know the value of its customer service, as ranked by its customers Continue reading

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