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Category Archives: ceo
Fear and Loathing at American Airlines and the TSA
Well, I didn’t think the time my wife and I had an airliner door closed in our faces (on Delta) on the first leg of a European vacation could be topped, but I think AA has done it. And I’m sorry … Continue reading
Posted in american airlines, ceo, company culture, customer service
Tagged american airlines, doug parker, scott kirby
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News You Can Use (with a Little Research)
It occurred to me that I’ve never outlined in a blog the articles I give to my groups and clients to the electronic public, so here goes (we hope to do this towards the end of every month): The Industrial … Continue reading
Posted in ceo, company culture, customer service, Entrepreneurship, Hiring
Tagged collaboration
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Tim, We’re Here for You
There have been several articles lately about Tim Cook and his leadership style, most recently in FAST COMPANY, where he complained that it was lonely at the top. Well, yeah. Doesn’t make any difference how big the company is. But, … Continue reading
Posted in ceo, Marketing, Sales, tim cook
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What’s the Most Important Leadership Skill?
Entrepreneur published this article some months ago, and it languished on my pile of things to comment on, but better late than never: Do (or have done before) what you’re asking others to do; Trust and empower your employees. Authentic, vulnerable, … Continue reading
The Intern
As you may recall, this was a movie starring Robert DeNiro and Anne Hathaway. Not a great movie as movies go per se, but it has some hidden meaning for management and startups. The nominal story is that a president … Continue reading
Four Essential Elements of a Power USP
We have a course on this topic in The American School, which fleshes out these ideas, but reading this blogpost is even faster than taking the course. In case you don’t know, USP stands for Unique Selling Proposition, or what … Continue reading
Do You Need an Incubator?
We tend to ignore those folks in startup mode, but we were all startups once. Entrepreneur had some useful stats in its May issue, such as: Major benefits were connections (29%), community (29%), and information sharing (21%). About what you’d … Continue reading
Why Mentally Tough Leaders Need Emotional Intelligence
It’s been a while since we wrote about this topic, and the Harvard Business Review has come up with some concrete outcomes of having emotional intelligence. The overarching idea is that you’ll be mentally tough, not go to pieces at … Continue reading
Posted in ceo, company culture, Entrepreneurship, eq
Tagged emotional intelligence, Entrepreneur, entrepreneurship
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The Entrepreneur’s Case for Donald Trump
This is the title of a nice article by Anthony Scaramucci that appeared in the Wall Street Journal on May 16th. We don’t even have any substantive criticism of the article, for a change, other than to add that he … Continue reading
Posted in ceo, company culture, Entrepreneurship, taxes
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Apple’s Long Slow Slide
This was a headline referring to Apple’s stock price, but that’s not the point of this post. It seems to us that Apple has gotten where it is by missing one of the tenets of business: if you’re an innovative … Continue reading
Posted in ceo, company culture, Entrepreneurship, Marketing, Sales
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