Tag Archives: Customer Service

Really Bad Customer Service (part 3)

Posted on November 11, 2011 by asechmentor@gmail.com

About six months ago, American Express, probably as part of a loyalty test program, offered me, and I accepted, an American Express Gold Card, with no credit limit and interest bearing. In fact, I proposed to them that they limit … Continue reading →

Posted in Marketing | Tagged , , | 6 Comments

Customer Service

Posted on April 25, 2011 by asechmentor@gmail.com

Our new customer service course (E21), is about to be up on the site. The central point of the course is 1) you need to tune up your customer service policies, especially since the economy is improving and 2) hire … Continue reading →

Posted in Marketing | Tagged , | 4 Comments