Here’s Good Customer Service

We always like the publicise good customer service, and we’ve found another one: Wise Foods, who make survival meals, did a unique thing, given their probable size.

I and my wife run on insulin maintenance diets, and limit our intake of carbs and sugar. We bought Wise’s $99 package that covers meals for a month, in case things really go to h+++. But, we noticed when we got it that the meals were very starchy, so my wife called Wise to see if we could return them.

They authorized the return, but then an add thing happened: the CEO of Wise called my wife and wanted to know more about the return, so she told him. We think there might be a completely new market for their products.

I don’t know how big Wise is, but the fact that the CEO would take time to call us to find out more about our concerns really demonstrates customer sensitivity.

Good for him.. How many customers have YOU talked to this week?

This entry was posted in ceo, company culture, customer service, Marketing and tagged , . Bookmark the permalink.

One Response to Here’s Good Customer Service

  1. asechmentor@gmail.com says:

    And here’s another really good example of customer service. We recently purchased a 1965 Mustang for restoration. The first shop we visited thought we were going to make it a show car. Nope. It’s gonna get driven, but my wife wants it to look good.
    The second shop, First Class Auto, in Scottsdale, just asked us what we wanted to accomplish in the restoration. Simple.
    And, they just took over the process after we had the car towed there. I’ve known Ray Morgan, the owner, for years, and it’s a pleasure to give him another car to work on. If he has a question, he calls us. But, generally, we just let him go along, because there’s a high element of trust.
    It’s exactly the type of supplier you want working for you.
    So, kudos to First Class. And to Smart Auto, which is around the corner from First Class, and which Ray recently bought.
    And, First Class is willing to take on some other tasks, such as ordering new tires and wheels.

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