Tag Archives: American Express

5 Public Relations Rules for the Social Media Age

Posted on January 5, 2013 by asechmentor@gmail.com

James Crawford, of Crawford PR, did a very useful blogpost for American Express Open on how to think about public relations in the social media age. What we found useful about the post was that it combined new age social … Continue reading →

Posted in Marketing | Tagged , , , , , | Leave a comment

Customer Service: Walk the Talk

Posted on May 28, 2012 by asechmentor@gmail.com

American Express has got a dichotomy between what it says it does in customer service and what it actually does Continue reading →

Posted in Marketing | Tagged , | 9 Comments

Really Bad Customer Service (part 3)

Posted on November 11, 2011 by asechmentor@gmail.com

About six months ago, American Express, probably as part of a loyalty test program, offered me, and I accepted, an American Express Gold Card, with no credit limit and interest bearing. In fact, I proposed to them that they limit … Continue reading →

Posted in Marketing | Tagged , , | 6 Comments