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- These acknowledgments and agreements are contractual and not mere recitals.
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- This is a different document and separate to the ACA training agreement.
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Tag Archives: Customer Service
Samsung Still Doesn’t Get Customer Service
My wife bought a snazzy new Samsung side by side refigerator and freezer three years ago when we remodelled our kitchen. We had one service call to fix the icemaker under warranty once before, which was handled on a weekday….no … Continue reading
USAA go read your ads
And then there’s that other paragon of customer service, USAA, the big auto insurer. I’ve been a customer of theirs for over 40 years. But, they raised their rates $20 US per month. Not bad, but I told them I … Continue reading
VZ no BZ
Today was the day. Not only did Chase screw up, Verizon (VZ) apparently lost my cell phone payment and threatened to cut off service. Turns out, they deposited the check, because it cleared ol Chase, but Verizon can’t figure out … Continue reading
Bizarre Customer Service
Recently, I wrote a customer service blog praising serveral large companies on good or better customer service. Then, there’s Verizon, my cell phone carrier. Used to be that if you were late on a payment, you just called in, let … Continue reading
Don’t Forget Your Phone Number
Many companies assume, wrongly, that once they have put up a web site, they’re done with their promotion efforts. Not so. Your company should appear in whatever medium your customers might find you, and with a phone number. If you … Continue reading
Travis, call Alan
There was an article in the LA Times about how messed up Uber is (not uncommon for a founder-led company), and how Travis Kalanick, the founder is ‘looking for help’, which almost sounded like a psych break was imminent. I … Continue reading
So, What Are Your New Year’s Resolutions?
No, we don’t mean lose 10 pounds. We mean, for you business owners and CEOs/Presidents out there, what are you going to resolve to do this year, and it doesn’t all have to do with more sales. Here are some … Continue reading
Posted in ceo, company culture, emotional intelligence, Entrepreneurship, eq, firing, Hiring, Internet Marketing, Marketing, Sales, supervision, time organization
Tagged Customer Service, Entrepreneur, Entrepreneurial Ideas, entrepreneurship, Family Business, Hiring, Innovation, internet marketing, Leadership, Marketing, Personnel, Small Business
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What Carrier Really Means
OK, the Donald went to bat for the Carrier workers, and good for all. We can probably expect more of this as managements rebalance balance all of their stakeholder interests. We had sent a tersely worded text to our buddies … Continue reading
Posted in ceo, company culture, customer service, donald trump, Entrepreneurship, Finance, Hiring, Marketing, trade
Tagged Business Plans, carrier, Customer Service, Entrepreneur, entrepreneurship, Finance, Innovation, Leadership
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3 C’s Can Boost Accountability in Your Workplace
This is the title of an article that appeared in the online version of Smartbrief recently, and really encapsulates what you need to do to increase the accountability of your people. It all starts with Commitment to the company, and … Continue reading
Here’s Good Customer Service
We always like the publicise good customer service, and we’ve found another one: Wise Foods, who make survival meals, did a unique thing, given their probable size. I and my wife run on insulin maintenance diets, and limit our intake … Continue reading
Posted in ceo, company culture, customer service, Marketing
Tagged Customer Service, Wise Foods
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