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Monthly Archives: December 2011
Who owns the customer relationship – Sales or the Company?
Recently I read an HBR blog that was putting forth the point that the sales rep should not have exclusive ownership to the customer. While fundamentally I agree with the statement, I believe the blog missed a more important point … Continue reading
Posted in Marketing, Sales
Tagged account ownership, customer need, customer ownership, customer support, sales ownership, Small Business
4 Comments
Best Buy Entry into IT Support
We’re not sure how many of you readers might be affected, but there was an article in the Wall Street Journal about Best Buy buying a company that specializes in IT network support for small and medium sized businesses. The … Continue reading
Five Things To Do Before Year End
1. Check with your CPA or other tax preparer about where you are on taxes; you might be able to move income or expenses to reduce your taxes this year or next. We have no idea whether tax rates are … Continue reading
Posted in Entrepreneurship, Finance, Marketing, Sales
2 Comments
PERCEIVED VALUE IN FRANCHISING
The perceived value approach to franchising is a comprehensive system of integrating the expectations of the franchisee with the goals of the franchisor. Every franchisor should be concerned about the value that the franchisee believes (in other words “perceives”) he/she … Continue reading