Well, Ryan Estis, writing on his own blogsite at ryanestis.com, needs to broaden his horizons a bit.<\/p>\n
Yes, it occasionally makes sense to say no to a customer, but:<\/p>\n
1. Not just in the service or consulting space, which seems to be the area Ryan is addressing;<\/p>\n
2. In a retail setting, where you might not have the stock, or have the exact model that the customer is looking for. Referrals, even to your competitors, are a good idea. Maybe you can serve the customer another day.<\/p>\n
3. Sometimes, you can’t customize your product or service enough to get into the excellence range that the customer wants. Better to be upfront with them. Again, refer to a competitor you trust, or take the idea back to product\/service development.<\/p>\n
4. None of this has anything to do with core competencies or strategy….there are lots of times that entirely new directions for products or services were found as a result of customization. Is that customer telling you something that you SHOULD be doing?<\/p>\n
Anyway, someone send this blog to Ryan, or maybe he’ll weigh in on the ‘comments’ section.<\/p>\n","protected":false},"excerpt":{"rendered":"
Well, Ryan Estis, writing on his own blogsite at ryanestis.com, needs to broaden his horizons a bit. Yes, it occasionally makes sense to say no to a customer, but: 1. Not just in the service or consulting space, which seems … Continue reading