Tag Archives: Customer Service

Driving Customer Loyalty

Posted on July 2, 2015 by asechmentor@gmail.com

We all know that customer loyalty is a good thing. After all, you spent money to acquire that customer somewhere in the past, and you’d like to keep him or her. Or, another customer referred said customer to you, and … Continue reading →

Posted in customer service, Entrepreneurship, focus groups, Internet Marketing, Marketing, Sales, social media, social media marketing | Tagged Comcast, Customer Service, Entrepreneur, Entrepreneuring, entrepreneurship, internet marketing, Marketing, sales hiring, social media | Leave a comment

Do You Know When It’s Time to Hire Professionals?

Posted on May 18, 2015 by asechmentor@gmail.com

There’s a great article on Chobani, the Greek yogurt pioneer, and it’s founder, who almost lost it all because he didn’t build a structure of competent professionals to help him manage the business. But, the big question the article didn’t … Continue reading →

Posted in ceo, Entrepreneurship, Finance, Hiring, Marketing | Tagged Chobani, Customer Service, Entrepreneur, entrepreneur.com, entrepreneurship, Finance, Growth, Hiring, Leadership, Marketing, Personnel, professional managers, Sales, Small Business, stepping aside from management | Leave a comment

Bimbo Customer Service

Posted on May 4, 2015 by asechmentor@gmail.com

Yeah, that’s right: Bimbo Customer Service, or what passes for customer service. There is Bimbo Baking Company, which bought Orowheat Baking Company of San Francisco, which makes my favorite bread, Honey Wheat Berry. Now, this is the bread on which … Continue reading →

Posted in customer service | Tagged Customer Service, Entrepreneurial Ideas | Leave a comment

Check Your Life Insurance Policy

Posted on December 30, 2014 by asechmentor@gmail.com

Well, it’s the end of the year, nearly, and I thought that we’d impart a little wisdom on something that happened recently. Actually reading your life insurance policy probably ranks right up there with reading the phone book, and I … Continue reading →

Posted in Entrepreneurship | Tagged Customer Service, Entrepreneur, Marketing, Small Business | Leave a comment

The Missing Driver of Sales Excellence

Posted on April 23, 2014 by asechmentor@gmail.com

OK, sportsfans, what is it? I have to confess I missed it when I read the headline. The missing driver is ‘ listening to the market’. This is interesting, because when we do sales consulting, the missing driver is often accountability. … Continue reading →