{"id":675,"date":"2012-12-17T14:19:19","date_gmt":"2012-12-17T21:19:19","guid":{"rendered":"http:\/\/theasoe.com\/blog\/?p=675"},"modified":"2012-12-17T14:19:19","modified_gmt":"2012-12-17T21:19:19","slug":"10-actions-customer-leaders-use-to-achieve-success","status":"publish","type":"post","link":"http:\/\/www.theasoe.com\/blog\/?p=675","title":{"rendered":"10 Actions Customer Leaders Use to Achieve Success"},"content":{"rendered":"<p>This post by Jeanne Bliss appeared on December 5, in smallbiztrends.com and is pretty good.<\/p>\n<p>It&#8217;s probably the season, and many bloggers are probably thinking retail, but Jeanne&#8217;s tips are good ones for the b2b sphere as well.<\/p>\n<p>The one thing that we think she might have missed was empowering your customer service people to make decisions on behalf of the company, unless the rep isn&#8217;t comfortable solving the customer&#8217;s problem, usually because he\/she thinks the solution might be or is too expensive. In which case, getting some supervisory or owner input is a good thing.<\/p>\n<p>Here&#8217;s the link to Jeanne&#8217;s post: <a href=\"http:\/\/smallbiztrends.com\/2012\/10-actions-customer-leaders-use-success.html\">http:\/\/smallbiztrends.com\/2012\/10-actions-customer-leaders-use-success.html<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>customer service tips <a href=\"http:\/\/www.theasoe.com\/blog\/?p=675\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[41,742],"_links":{"self":[{"href":"http:\/\/www.theasoe.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/675"}],"collection":[{"href":"http:\/\/www.theasoe.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.theasoe.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.theasoe.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"http:\/\/www.theasoe.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=675"}],"version-history":[{"count":2,"href":"http:\/\/www.theasoe.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/675\/revisions"}],"predecessor-version":[{"id":677,"href":"http:\/\/www.theasoe.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/675\/revisions\/677"}],"wp:attachment":[{"href":"http:\/\/www.theasoe.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=675"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.theasoe.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=675"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.theasoe.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}