For some reason, maybe people, maybe training, maybe something else, our two local McDonalds have had a QC problem. And it’s usually on my wife’s order, even though I pick the orders up at drive thru. One was missing a bun, one a patty, two got cheese when no cheese ordered. In all cases, McDonalds made it right without question, but what happened to initial quality control?<\/p>\n\n\n\n
They get the order right, but the problem is execution.<\/p>\n\n\n\n
Do you have the same problem? When’s the last time you either kept order execution statistics or checked fulfillment correctness? Think about it; get your manufacturing and warehouse managers on the same page.<\/p>\n\n\n\n
If you’re a service business or retail, what metrics do you use to make sure execution is where it should be? <\/p>\n\n\n\n
Lots of companies track customer satisfaction rates, but we haven’t seen much on intermediate steps.<\/p>\n\n\n\n
One of our School’s investors has also got a good story on a screwup involving an offshoring supplier, so we’ll let her tell it.<\/p>\n\n\n\n
In the meantime, look over your quality control procedures and how they’re working. <\/p>\n","protected":false},"excerpt":{"rendered":"
For some reason, maybe people, maybe training, maybe something else, our two local McDonalds have had a QC problem. And it’s usually on my wife’s order, even though I pick the orders up at drive thru. One was missing a … Continue reading