Well, aside from AOL, that ism giving my partner a hard time setting up another email account.<\/p>\n
It seems that good customer service is breaking out all over….Arby’s honoring a freebie for messing up a previous order, Relief Factor grandfathering us into the old prices, Fry’s honoring a poorly worded discount on bread. There are a couple of other examples, too.<\/p>\n
The point is, at a full employment economy, you might think that customer service people, usually among the last hired, might be a bit service and out of touch.<\/p>\n
Au contraire. They’re giving good customer service.<\/p>\n
Somewhere, among these corporate titans, word might have reached the marketing poobahs that good customer service begets good word of mouth, which begets increased sales.<\/p>\n
Now, let’s keep it going into the fall and winter months.<\/p>\n","protected":false},"excerpt":{"rendered":"
Well, aside from AOL, that ism giving my partner a hard time setting up another email account. It seems that good customer service is breaking out all over….Arby’s honoring a freebie for messing up a previous order, Relief Factor grandfathering … Continue reading